Please click to the question to see the answer. Please contact us for any query!
1- Should I book directly with you or via others ? (for halong bay overnight trip)
Booking directly with us is really recomended :
+ Direct online customer care (You can chat with us from 8:00 to 21:00 everyday).
+ No admendment fee for changing before 3 days
+ Easy credit card accepted payment without additional fee.
+ We are the owner and the operator, no middle cost.
+ Best price guarantee.
+ Discount for early or last minute bookings.
+ Free transportation and many free other offers...
2- I have found many website like www ... Are they of your company? Why is the price higher/ cheaper ?
No, they are not of our company. They are just our sale agents or other companies. We have no responsibility of these. The price may be higher or cheaper because they are not updated or they are trying to draw your attention.
3- Is the tranportation included in the package for Halong bay overnight trip ?
If you book directly with us, the round trip transport from Hanoi - Halong - Hanoi is included by big coach. If you don't, please email and check with us. Extra for small and luxury bus is available. Please check with us.
4- Can you pick up/ drop us at my hotel in Hanoi ?
If the transport is included, free pick up will be arranged at your hotel (if its location in HoanKiem district only) or at our office in Hanoi. Please give us your hotel address in Hanoi to check and to make the arrangement.
5- What about the refund in case of bad weather ?
For Halong bay overnight trip : In case of bad weather and the boat is not allowed to go offshore + If you know and stay in Hanoi, cancel the trip : Full refund will be provided. + If we can not forcast about the weather we went to Halong bay and the boat is not allowed to overnight: The refund will be full payment minus US$ 20/person for lunch and transportation. If the boat can go around the bay for the day trip boat (about 3-4 hours) in Halong bay, it will be full payment minus US$ 40/person for lunch and transportation, boat trip, entrance tickets. + If you decide to stay in Halong Bay and overnight at the hotel you will get no refund. In that case we will arrange all the accomodation and meals for you
6- I did a booking with agoda and booking.com..., do I need to confirm with you ?
Yes, please email your details information, and hotel address in Hanoi to confirm at least one day in advance.
7- After the trip, I have good reviews about you, what should I do ?
Your positive reviews is highly appreciated. We need you to support us by putting it in the any online website/forums
8- During or after the trip, I have complains what should I do ?
If you are on the tour, please meet our manager in the boat or talk with our tour guide directly. We will change and correct the unused services. Also, please mail to us, we will do the reply within hour. If it is our fault, you will get partially refund. We always listen to you and strive to improve the service for customer satisfaction.
9- What should I bring during the Halong bay trip ?
What to bring: Sun block Camera + Film Insect repellent (not neccessary) Original Passport A wide brimmed hat Swimming costume Sun glasses
10- What may be unexpected experience should I know before Halong bay trip?
At least 3 and a half hours for transfer from Hanoi and Halong Bay or vise versa on the first and the last day. The traffic and how the people conduct their vehicles in narrow but crowded road may make you uncomfortable. But you should not worry as our expereince and proffestional driver. Also you should consider to upgrade to the Luxury bus services for more comfortable. So when you book a package for 2 days or 3 days, please be informed that this included 7 hours for the round trip transfer, not the whole 2 or 3 days in Halong Bay.
11- Is the drink included ? What about the price on the boat ? Can I bring my beverages to the boat ?
The water in the bus and the room is included. The price of this is higher in the mainland, normarlly from US$ 1.5/ soft drink. But 2 times of Happy hours, buy 2 get 1, will make you happier. Customer's beverages or food should not bring to the boat.
12- What kind of food you serve ? Do you have vegeterian food or special required food ?
We serve Vietnamese/European and sea food. Vegeterian and special food should be required as soon as possible, the latest in the morning of start day.